FAQ

Customers can use the following sections as a practical guide to our store procedures.

Last updated: August 31, 2026

Where do you ship?

We ship only within the United States, and every U.S. order receives free standard shipping.

How long does delivery take?

Processing requires 1–2 business days. Estimated transit is 4–6 business days after dispatch, and tracking information is provided when available.

What is the return and exchange window?

Contact us within 30 days after delivery. We provide a free return label, pay return shipping, and do not charge a restocking fee. Limited change-of-mind exceptions are described in the Refund Policy.

When is a refund issued?

Approved refunds return to the original payment method within 10 business days after approval. A bank or card issuer may need additional posting time.

Which payment methods do you accept?

We accept credit and debit cards through Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, and checkout is charged in USD.

Can an order be canceled?

Contact us before shipment to request cancellation or an address correction. After shipment, the Refund Policy applies.

What if an order is damaged or incorrect?

Send the order number and details promptly. We pay return costs and arrange the appropriate remedy for damaged, defective, incorrect, or incomplete goods.

Contact details

Email: warnerosborne35038@gmail.com
Phone: (913) 393-1512
Address: 716 2nd St SW, Rochester, Minnesota 55902, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM.